FAQs

Need help? We've got answers to your questions.

Order Info

How do I place a return or exchange?

We want you to be beyond happy with your Petite n’ Pretty purchase. If you’re not, we will gladly accept returns on orders placed within 30 days and purchased through www.petitenpretty.com.

Where does Petite ‘n Pretty ship?

Petite ‘n Pretty currently only ships within the US. To our friends around the world — hold tight! We’re working on making Petite ‘n Pretty available to you, too.

How much is shipping?

Standard shipping (5-9 business days) on orders over $50 is free! Orders under $50 ship for $4.95. For those times you just can’t wait, we offer expedited shipping options with an additional fee at checkout.

How do I know shopping on Petite ‘n Pretty is safe?

We understand how important security is and want you to shop with complete peace of mind. That’s why we encrypt all credit card and order data using an advanced consumer online security technique. The platform we are hosted on is Level 1 PCI compliant and uses a 256-bit SSL certificate to keep order details secure (you’ll see your shopping cart switch from http to https to indicate data encryption). Shop easy knowing your order will be placed securely. Have more questions on our security measures? Ask away!

What forms of payment do you accept?

We accept American Express, Visa, Mastercard and Discover credit cards or debit cards. You can also pay using PayPal, Apple Pay or Amazon Pay. We’re always looking to make your shopping experience as easy as possible. If you use another preferred method of payment that we don’t currently offer, tell us about it — we want to know!

Why am I being charged sales tax?

We are required by law to collect state sales tax on orders being shipped to California. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based on the state your order is being shipped to. All applicable state and local sales taxes will be calculated during the checkout process.

Where is my order?

As soon as your package ships, you can track it at any time using the tracking number provided in your shipment notification email. Or, you can check its status when you login to your Petite ‘n Pretty account and select Order History from the My Account page. Still not sure? We’re here to help.

Is it too late to change or cancel my order once it’s been placed?

We will do our level best to modify an existing order if you email us, but we cannot guarantee changes or cancellations — especially if an order has already shipped and is on its way to you.

Ingredients & Formula Questions

Do you test on animals?

No, we do not and will not test on animals. Petite ‘n Pretty is certified cruelty-free by PETA and proudly included on their Beauty without Bunnies list.

Are Petite ‘n Pretty’s products gluten-free?

Yes! Our products are formulated without gluten. However, we cannot guarantee that they were produced in an allergen-free environment.

What about vegan?

Many of our products and shades are vegan! We’ll always call them out on each product page so you know.

And nut-free?

You bet! All Petite ‘n Pretty formulas are developed without nuts and nut proteins, including almond, beech nut, Brazil nut, butternut, cashew, chestnut, chinquapin, coconut, hazelnut, ginko (or gingko) nut, hickory nut, lychee nut, macadamia nut, pecan, peanuts, pine, pili nut, pistachio, shea nut and walnut. However, we cannot guarantee that they are produced in a nut-free facility. * In accordance with the FDA Labeling and Consumer Acts

Please tell me they’re dairy-free and soy-free, too!

Yes! Petite ‘n Pretty formulas are dairy-free and formulated without soy. We cannot guarantee that products were produced in a dairy-free or soy-free environment.

Do your products contain coconut or coconut derived ingredients?

All of Petite ‘n Pretty’s color cosmetics are coconut-free.

What testing does Petite n’ Pretty conduct on formulas to ensure their safety?

We get that safety is the expectation, never the exception. So we did our homework, took the tests and got straight A’s from parents and doctors. Every Petite ‘n Pretty product is RIPT (Repeat Insult Patch Test) tested, dermatologist tested, ophthalmologist approved and pediatrician approved. It bears repeating: We do not test on animals. Ever.

Where does Petite ‘n Pretty manufacture its formulas?

We work with different manufacturers around the world but always list the country of origin on each each product page. No matter where it’s made, every Petite ‘n Pretty formula is held to the highest standard of quality. To make sure those standards are consistently met, we conduct regular factory audits and ensure good manufacturing practices are followed.

Do Petite ‘n Pretty products contain parabens, phthalates or formaldehyde?

No, no and….nope. We do not formulate with parabens, phthalates or formaldehyde.

Do you use fragrance in your products?

Some of our hair and body formulas contain Petite ‘n Pretty’s exclusive Cloud Mine fragrance at a small percentage. We use our fragrance to help counter the strong or unpleasant smells from some raw materials. Plus, we think it smells pretty dang delicious — like cotton candy level delicious.

How often should I replace my Petite ‘n Pretty products?

Tbh, it depends on the product. Check the PAO (period after opening) on packaging for each product.

Medical Questions

Are PnP’s products dermatologist, pediatrician and opthamologist tested?

Every Petite ‘n Pretty product is RIPT (Repeat Insult Patch Test) tested, dermatologist tested, ophthalmologist approved and pediatrician approved. It bears repeating: We do not test on animals. Ever.

Can I use if I have eczema, acne-prone or sensitive skin?

Although we go above and beyond to ensure all of our formulas are safe, we always recommend testing product on a small area of your forearm prior to use, consulting with your doctor prior to use if you have specific skin concerns and discontinuing use if irritation occurs. Avoid applying to damaged, sunburned or inflamed skin.

Other

Can I create an account if I’m under 16?

You must obtain parental/guardian consent before creating an account on Pretty ‘n Pretty.

Can I place an order if I’m under 16?

You must be at least 16 years old to place an order on Petite ‘n Pretty.

My son/daughter created an account on Petite ‘n Pretty. Can I delete it?

Of course! While we require parental/guardian consent to create an account for anyone under 16, we understand if you’d like to have your child’s account deleted. Please contact us, and we will remove it STAT.

Do you have a newsletter I can sign up for?

Do we ever! Our newsletter is chock full of pretty things from new product launches to exciting giveaways. If you’re under 16, you must have have parental/guardian consent.

Why did you choose the name Petite ‘n Pretty?

We believe that pretty is a feeling and petites should never be underestimated. Inspired by the way young creatives are changing how the world sees pretty by redefining it on their terms, we wanted our name to put them and their creative expression front and center.